Phoenix Theatres Worldgate 9
13025 Worldgate Drive
Herndon VA 20170 map
703.318.9290
Phoenix Theatres Worldgate 9remove
Disney's A Christmas Carol in Disney Digital 3D
11:30am, 12:25, 2:00, 2:45, 4:30, 5:15, 6:50, 7:45, 9:10, 10:10 
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Phoenix Theaters Worldgate 9 - One of the worst theaters I have been to. I recently went to watch an India movie (King) (12/25/2008 - 8 pm screening) that was being screened in theater 2. The screening of the show started half an hour after the scheduled time. After the movie had started, I noticed the sound wasn't upto par so I went to talk to theater folks to have them fix it. I was directed to the Manager's room. I knocked on the door a few times but didn't any response. The kid who had directed me to the manager's office, did tell me that the Manager is very lazy and doesn't do what he is supposed to. After a little while, Mgr incharge (Bryan Travelstead) stepped out. I told about the sound issue and he mentioned that the theater doesn't have Dolby Digital. I was shocked at first. I didn't realise that there are only a few theaters at "Phoenix Theaters Worldgate 9" that have it. I mentioned to him that it would have been helpful if i had known earlier. I didn't want to watch a good quality movie in a lousy theater after paying $12. I told him to atleast increase the volume so I can hear some of the dialogues and enjoy the movie. He said he will get it taken care of, so I went back to my seat. After about 5 minutes, I noticed there wasn't any difference and came out to complain about it again. Now, there were a couple of guys talking to the manager complaining to him about the same issue. He said there is nothing he can do. He was very rude to them as he was with me earlier. He does seem to have an attitude issue. His behevior wasn't professional. He is in charge of the theaters there and should take care of customesr. If for the Indian movies, no one would go watch movies in the lousy theaters. I told him I have already complained about it earlier and he hadn't done anything about it. Now I sense he was being discriminatory and condesending. I told him he wasn't treated me right and wanted to speak to his supervisor. He said he is the manager. I told him I knew that and wanted to speak with his boss.I asked for his boss's name and number. He said he can't give the number out but would call him and let me speak to him. But he said he was busy then. He wasn't doing anything but said he was busy. My feeling was his bad treatment of me was because of skin color and/or ethnicity. One of the girls who was working there (Vanessa) also was showing attitude. I asked for their names and they were mocking me. I don't think that is the way you treat customers who have come to watch movies. I know a lot of my Indian brethern go to these theaters to watch Indian movies thinking they have no choice. We need to write honest feedback/review s so people who screen movies at these theaters read these feedback and take these complaints to the proper authorities and/or take their business elsewhere. I encourage others who have had an issues at these theaters to come forward and give honest feedback so the people who are incharge take stock of the situation and fix these discriminatory behavior of the people who work at these theaters. Granted they are working long hours and are busy because of the Indian movies. Little do these people realize but for screening of the Indian movies, they would be out of jobs. I will be talking to my Lawyer very soon and see if i can file a discrimination lawsuit at the people involved and Management of these theaters for hiring/putting in people who discriminate others for their skin color/ethnicity .
